Refund policy

We aim to dispatch all orders promptly and securely.

Delivery Method:
All orders are shipped using Next Day Insured Delivery to ensure your purchase arrives safely and on time.

Shipping Costs:
Shipping costs are paid by the customer.
The exact delivery charge will be calculated and displayed at checkout.

Dispatch Time:
Orders placed before the daily cut-off time will usually be dispatched the same business day.
Orders placed after the cut-off, on weekends, or public holidays will be dispatched the next working day.

Insurance & Security:
All shipments are fully insured.
A tracking number will be provided once your order has been dispatched.
A signature may be required upon delivery.

Delivery Address:
Please ensure your delivery address is correct at checkout. We cannot be held responsible for delays or losses caused by incorrect address details.

---

Returns Policy:
We want you to be completely confident in your purchase.

7-Day Returns:
You may return your item within 7 days of receiving it.
The item must be unused, unworn, and in the same condition as received.
All original packaging, documentation, and accessories must be included.

Return Approval:
All returns must be approved before being sent back.
Please contact us prior to returning any item to receive return instructions.

Return Shipping:
Return shipping costs are the responsibility of the customer.
We strongly recommend using a fully insured and trackable delivery service.

Refunds:
Once the returned item is received and inspected, we will notify you.
Approved refunds will be processed to the original payment method.
Please allow several working days for the refund to appear, depending on your payment provider.

Non-Returnable Items:
Items showing signs of wear, damage, alteration, or missing components may not be eligible for a refund.

Contact Us:
If you have any questions regarding shipping or returns, please contact us via our website or email, and we’ll be happy to assist.